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Dear Arcaffe, you disgust me and your customer service sucks

by harry April 27 2008


Dear Arcaffe

Nearly every morning on my way to work I stop at the Jerusalem branch for a cup of coffee. I am always satisfied and your employees are always very pleasant and make a customized outstanding cup of coffee. However today, I am sad to say, I had a bad experience.

I received my cappuccino and after taking a sip I noticed it was lukewarm - barely hot at all. I don't know if this is because the barman didn't steam the milk properly or used an espresso shot that was sitting around for a minute or two. I mentioned to the barman making the coffee that it was not hot at all and he said sarcastically "not hot at all, huh?" and  "he will warm it up." He took the cup and used the device that steams the milk to heat up the beverage. I was in complete shock. Not only is this completely unhygienic and disgusting but it completely ruined the taste of the coffee.

There are no shortage of options for good coffee in Jerusalem, but I pay a little extra for great coffee at Arcaffe. I know the standards at Arcaffe are incredibly high and you pride yourselves on a great product and service. Please inform your management at the Jerusalem branch about this practice. I will not be returning to Arcaffe and will tell my friends not to patronize your establishment until I hear from someone that this problem has been remedied.

Thank you.

Sent to Arcaffe via their website on February 28, 2008. I have still not received a response.

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